Antigravity Product Order Terms & Conditions
Payment

We accept all major credit cards. You may also pay via PayPal. If you have any questions at all please contact us at: 310-527-2330.

         

Shipping

You choose at time of checkout to have your order shipped via USPS Priority Mail, or a UPS method. The shipping options available will depend on the products in your order. For example, our Lithium Batteries that are over 100 Watt Hours cannot ship via Air due to Shipping Regulations. Models that are 16-Cells or over fall in this category. Most orders will be processed and shipped out within 24 hours of placement (excluding weekends and holidays).

Air Shipment Restrictions

The following Antigravity Battery models are restricted in shipping by air:

  • RS-20
  • AG-1601
  • AT12BS-16
  • ATX12-16
  • ATX12-20
  • ATX20
  • VTX12-20
  • ATX12-24

  Shipping Rates

Standard shipping rates apply, and are weight-based for many items we sell. The weight of any item can be found on its product detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

  Shipping Dates

We do our best to process & ship out your order within 1 day so it can be delivered to you by the carrier’s estimated delivery time. Please understand we are not responsible for shipping carrier delays. We can only guarantee delivery in the carrier’s estimated time frame if you arrange to have the product shipped this way by calling us: 310 527 2330.

Carrier Considerations

Note that carriers do not consider a package lost until 15 days after the expected delivery date if a domestic USA shipment, or 30 days after for an international shipment. If you experience a delay, we do apologize for this inconvenience but can not file a loss claim until after the above time frame. If you need us to ship the product to you again within the 15-30 days after the estimated delivery time, we will charge you for the product and shipping; then when the package is returned back to us or we are able to make an approved claim, we will refund you the charge.

  INTERNATIONAL SHIPPING

There are restrictions on Lithium Battery products, and some products cannot be shipped to international destinations through USPS but can be shipped via UPS or DHL: additional costs will apply. Contact us at info@antigravitybatteries.com for answers to any questions.

Customs Fees

Orders shipping outside the US are typically subject to customs fees (e.g. taxes, duties, processing or brokerage fees, etc.) upon delivery of your shipment. We ship from the United States with terms defined as “Free on Board (FOB), USA”. This means that ANY and ALL fees are your responsibility. We do not control or calculate those fees. Please check with your local customs office if you need more information.

If you refuse to pay the customs fees when your order arrives, the shipment will be returned to Antigravity Batteries LLC and we will be charged the customs fees plus return shipping costs. Therefore, we do not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees. If you receive the shipment and refuse to pay the customs fees, such that we are billed by UPS or FedEx on your behalf, we will bill you for these fees directly.

100% Satisfaction Guarantee!

Antigravity Batteries offers a 30-Day Money-Back Guarantee for any reason as long as the item is in new condition and not damaged or used in any way. Upon authorization from Antigravity Batteries, you may return it for a full refund minus shipping cost. If you ordered the wrong product, we also offer the option to exchange it, at your shipping expense. If the return is a result of an error we have made on your shipment, then we will pay the return shipping costs. Note: due to the nature of electrical items such as batteries, if item has been used, scratched or damaged we will determine the refund or credit level. A 15% re-stocking fee will apply for returns done after 30 days.

  Refunds

You should expect to receive your refund within 3 weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

All returns will require approval from Antigravity Batteries by contacting us at (310) 527 2330 or sales@antigravitybatteries.com.

Email Requests for Returns

In your email please include the following:

  1. Proof of purchase within 30 day return period (i.e. sales receipt, invoice, card statement).
  2. Antigravity Batteries product model number.
  3. Reason for return.
  4. Contact information: name, shipping address, phone number, and e-mail address.
Warranty Returns

All our products are warrantied to be free from defect in materials and workmanship. We will repair or replace any Antigravity Batteries product that fails to perform as specified within its Warranty. The Warranty period begins from the date of purchase with original receipt, or if no receipt is available, from the production date as stated on the product. Warranty returns will require authorization. View our Warranty page for more information and document downloads.

A product we determine to meet the conditions of the warranty will be replaced with a new one and we will ship back to you if located in the USA. Outside of the USA the shipping is the responsibility of the purchaser.

Please read our Privacy Policy as well.